Hartbeeps UAE - Dubai | Abu Dhabi
Hartbeeps UAE - Dubai | Abu Dhabi
Date of last update: August 2026
Please read these Terms and Conditions before browsing the Website and/or booking a class, party or event.
GENERAL
About us and the Website
1. Hartbeeps UAE is operated by ADORABLE ADVENTURES KIDS AMUSEMENT ARCADE LLC, trading as Hartbeeps UAE, a company incorporated and licensed in the United Arab Emirates and licensed by the Dubai Department of Economy and Tourism (“DET”) (“Hartbeeps UAE”, “we”, “us” or “our”).
2. Hartbeeps UAE is a licensed business. If you book a Session through the Website, the booking and the Session itself will be handled, provided and run by Adorable Adventures Kids Amusement Arcade LLC (the “Licensee“). Your booking contract is with the Licensee and not with the UK Licensor.
3. The Hartbeeps UAE website is located at hartbeeps.ae (the “Website“).
4. These Terms and Conditions apply to your use of the Website and to bookings made through the Website.
About these Terms and Conditions
5. In these Terms and Conditions, “you” or “your” means the person accessing or using the Website or booking a Session as a consumer.
6. Certain words and phrases used repeatedly in these Terms and Conditions have a specific meaning. These are “defined terms” and are identified by capital letters.
7. These Terms and Conditions are made up of three Parts:
(a) PART 1 – Website Terms of Use – describing how you may access and browse the Website.
(b) PART 2 – Booking Terms – describing how you may enter into a contract with a Licensee to book a Session.
(c) PART 3 – General Terms – containing terms that apply generally to your use of the Website and/or booking of a Session.
PART 1 – WEBSITE TERMS OF USE
General
1. The Website is operated by ADORABLE ADVENTURES KIDS AMUSEMENT ARCADE LLC trading as Hartbeeps UAE. If you have questions about these Website Terms of Use, please contact us using the details provided on the Website.
2. By accessing or browsing the Website, you confirm that you accept these Website Terms of Use. If you do not agree with them, you should not use the Website.
3. The Website is intended primarily for consumers in the United Arab Emirates. If you access the Website from outside the UAE, you do so at your own discretion and are responsible for compliance with any applicable local laws.
4. We may update these Website Terms of Use from time to time. The current version will be available on the Website and will state the date on which it was last updated.
5. The use of cookies and the processing of personal data are explained in our Privacy and Cookie Policy, which forms part of our overall website information and can be accessed through the Website.
Rules of Website Access
6. The Website is made available free of charge.
7. Access to the Website is provided on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website for operational, commercial, technical or legal reasons.
8. We do not guarantee that the Website or any content on it will always be available, uninterrupted, secure or error-free.
9. The Website and its content are provided for personal, non-commercial and general information purposes. Nothing on the Website constitutes professional advice unless expressly stated otherwise.
10. Although we take reasonable steps to ensure that information on the Website is accurate and up to date, we do not guarantee that all information will always be complete, accurate or current.
Your Responsibilities When Using the Website
11. You are responsible for making all arrangements necessary to access the Website, including your internet connection and compatible device.
12. You are responsible for maintaining appropriate security and antivirus protection on your own devices.
13. You must not:
(a) use the Website in breach of these Terms and Conditions or applicable UAE law;
(b) copy, reproduce, republish or commercially exploit any part of the Website without our prior written consent;
(c) interfere with the operation or security of the Website or any equipment, network or software used to operate it;
(d) knowingly introduce viruses, malware or other technologically harmful material;
(e) attempt to obtain unauthorised access to the Website, its server or any connected system or database; or
(f) carry out any activity designed to disrupt or impair the availability or operation of the Website.
Access to External Websites and Third-Party Services
14. The Website may contain links to third-party websites, platforms, products, services, events or resources.
15. Such links are provided for convenience and information only and do not necessarily constitute an endorsement or approval by us.
16. We are not responsible for websites or platforms that we do not own or control.
17. Your use of any third-party website or platform is subject to that third party’s own terms and privacy policies.
PART 2 – BOOKING TERMS
Concluding a Contract
1. When you make a booking through the Website, you will be asked to confirm that you have read and agree to these Terms and Conditions.
2. By submitting a booking and accepting these Terms and Conditions, you make a booking request to Adorable Adventures Kids Amusement Arcade LLC.
3. Your contract for the relevant Session is with Adorable Adventures Kids Amusement Arcade LLC. The UK Licensor is not a party to that booking contract and does not provide the Session.
4. Relevant contact details should be provided during or following the booking process.
5. The Terms and Conditions applying to your booking will be the version in force and accepted by you at the time you make the booking, unless a subsequent change is required by applicable law.
Booking Eligibility and Process
6. You must be at least eighteen (18) years old to make a booking.
7. Bookings are intended for parents, legal guardians and other adults responsible for the child attending the Session.
8. The booking process will normally be conducted in English. Where required by applicable UAE law, relevant consumer information will also be made available in Arabic.
9. The Website may offer different Sessions, including classes, events and parties. The description, date, location, duration and price of each Session will be displayed as part of the booking process.
10. To make a booking, you will normally be required to:
(a) select one or more Sessions;
(b) provide the information requested, which may include your name, contact details, Session information and your child’s name and age;
(c) select a payment method and provide the necessary payment information;
(d) review your booking and correct any errors;
(e) confirm acceptance of these Terms and Conditions; and
(f) submit your booking.
11. You are responsible for ensuring that all information provided by you is complete and accurate and should notify us promptly if relevant information changes.
12. A booking request is not necessarily accepted merely because it has been submitted.
13. Places are subject to availability and may be allocated on a first-come, first-served basis where applicable.
14. If a booking cannot be accepted, you will be informed and any payment taken for the unaccepted booking will be refunded.
15. Once your booking has been accepted and payment has been successfully processed, you will receive a booking confirmation setting out the relevant Session details. At that point, a binding contract will exist between you and us.
16. You should retain a copy of your booking confirmation and these Terms and Conditions for your records.
Payment
17. Prices for Sessions will be displayed in UAE Dirhams (AED) and, where VAT is applicable, will state whether the price includes VAT.
18. We will provide an appropriate invoice or receipt in accordance with applicable UAE requirements.
19. It is possible that a Session may occasionally be displayed at an incorrect price. Where a pricing error is identified before your booking is accepted, we may contact you to clarify the correct price.
20. If a booking has been accepted at a price that was clearly and obviously incorrect, we may cancel the affected booking and refund any payment already made, subject always to applicable UAE consumer law.
21. Payments may be processed through independent payment service providers, such as Stripe, PayPal or other providers made available at checkout.
22. Payment processing may be subject to the terms and privacy policies of the relevant payment provider.
23. Neither we nor the UK Licensor controls the operation of third-party payment systems and will not be responsible for technical errors caused solely by the payment provider, subject to applicable law.
24. By making a payment, you confirm that you are authorised to use the relevant payment method.
25. If a payment is declined or cannot be authorised, the booking may not be completed.
Licensee Performance and Cancellation of Sessions
26. We will provide the booked Session on the date, at the location and for the duration stated in your booking confirmation, subject to the circumstances described below.
27. We may need to cancel, postpone or change a Session for reasons including:
(a) venue availability;
(b) instructor or staffing issues;
(c) safety considerations;
(d) operational requirements;
(e) government or regulatory requirements;
(f) circumstances beyond the Licensee’s reasonable control; or
(g) other circumstances where it is not reasonably practicable to provide the Session as originally planned.
28. If we cancel a Session, you will normally be offered either:
(a) an alternative Session or replacement date, where available; or
(b) a refund of the amount paid for the cancelled Session.
29. If we change the date, time or location of a Session and the alternative arrangement is not reasonably acceptable to you, we will normally offer you the option of cancelling the affected booking and receiving a refund.
30. Nothing in these Terms and Conditions affects any rights you may have under applicable UAE consumer protection legislation.
Cancellation by You
31. Because places in Sessions are limited and are reserved specifically for you and your child, cancellations by you or non-attendance may mean that we are unable to resell the place.
32. Unless the applicable booking information or our specific cancellation policy states otherwise, bookings are non-refundable if you cancel or do not attend.
33. Where a cancellation option or transfer option is offered for a particular Session, the applicable conditions and deadlines will be stated during the booking process or in your booking confirmation.
34. Nothing in this section excludes or restricts any cancellation, refund or other consumer right that cannot lawfully be excluded under UAE law.
Other Rights and Refunds
35. If you believe that a Session has not been provided in accordance with your booking or applicable legal requirements, please contact us as soon as reasonably possible.
36. We will consider complaints regarding the provision of the Session and, where appropriate, will seek to provide a reasonable remedy in accordance with the booking terms and applicable UAE law.
RULES OF ATTENDANCE
Application of the Rules
37. These Rules of Attendance apply to all Sessions and are intended to promote the safety, wellbeing and enjoyment of everyone attending.
38. You must also comply with reasonable instructions provided by the us, or your Session leader or venue operator during a Session.
39. By making a booking, you agree to comply with these Rules of Attendance.
40. If you arrange for another authorised adult to attend in your place, you remain responsible for ensuring that they are aware of and comply with these Rules.
Who May Attend
41. The person named on the booking is normally the person permitted to attend together with the child identified in the booking.
42. If you wish another adult to attend in your place, you should obtain our prior permission.
43. We may refuse access to a person who:
(a) is not named on the booking or otherwise authorised;
(b) cannot reasonably demonstrate that they are authorised to accompany the child; or
(c) does not comply with these Rules of Attendance.
Behaviour
44. Please arrive no more than five (5) minutes before the scheduled Session unless otherwise advised.
45. Disruptive, aggressive, abusive or otherwise inappropriate behaviour is not permitted.
46. Mobile phones should be switched to silent during Sessions.
47. Please be considerate of other parents, carers, children and Session leaders.
48. The Session environment is intended to be relaxed and social. Parents and carers are asked to keep general conversation at a reasonable level so that the children can engage with the Session.
49. Babies and toddlers may participate in different ways. Sleeping, observing or simply being present are all perfectly normal forms of participation.
50. If your child needs feeding, breastfeeding, changing or comforting during a Session, please feel free to attend to them.
51. Solid food should not normally be consumed during Sessions, except where reasonably required for medical or dietary reasons. This is intended to reduce the risk of allergy, intolerance or sensitivity affecting other attendees.
52. You must follow reasonable instructions from the Session leader at all times.
Photography and Video
53. You may take photographs or videos of your own child during a Session for personal, non-commercial use.
54. You MUST NOT photograph, film or otherwise record another adult or child without their express permission.
55. You MUST NOT share, publish or distribute photographs or videos of another person or child without appropriate permission.
56. Commercial use of the Hartbeeps name, branding, Session content or recordings is prohibited without prior written permission.
57. From time to time, promotional photography or filming may take place during a Session. Where identifiable images of your child are intended to be used for promotional purposes, appropriate parental or guardian consent will be sought.
58. The Licensee or Session leader may ask attendees to stop taking photographs or filming where this is reasonably necessary for privacy, safeguarding, safety or compliance with these Terms and Conditions.
Discrimination and Respect
59. Discrimination, harassment, intimidation or abusive behaviour of any kind is not tolerated.
60. All parents, carers, children, Session leaders and other attendees should be treated with courtesy and respect.
61. The Session leader or Licensee may ask a person who behaves inappropriately to leave the Session and may restrict future bookings where reasonably necessary.
62. Serious incidents may be reported to the relevant authorities where appropriate.
Health and Safety
63. We take child safeguarding and safety seriously and maintains appropriate safeguarding procedures and risk assessments for its Sessions.
64. Parents and carers remain responsible for supervising their child at all times during a Session.
65. Session leaders are not medical professionals and are not responsible for diagnosing medical conditions or providing medical treatment.
66. Although reasonable steps are taken to provide a safe environment and to maintain equipment and props appropriately, activities involving babies and young children inherently involve some risk of accidental injury.
67. Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.
68. Where Sessions are delivered online, you remain responsible for the safety of the environment in which you and your child participate and for supervising your child.
69. You should ensure that any props or equipment you use during an online Session are safe and age-appropriate.
70. Some online content may contain flashing lights, rapid imagery or movement. Relevant warnings will be provided where appropriate.
Accessibility and Additional Requirements
71. If you or your child has accessibility, medical, dietary or other requirements which may affect participation or safety, please inform us or your Session leader as early as possible and, where relevant, during the booking process.
72. We will take reasonable steps to understand and accommodate communicated requirements, subject to the nature of the venue, Session and circumstances.
Hygiene
73. Equipment and props used during Sessions will be maintained and cleaned in accordance with our applicable procedures.
74. You should take reasonable steps to support good hygiene during Sessions.
75. Please prevent your child from placing shared blankets, props or equipment in their mouth wherever reasonably possible.
76. Please follow any reasonable hygiene instructions provided by the Session leader or venue.
Allergies and Illness
77. If you or your child has an allergy, intolerance, medical condition or other sensitivity that may affect their health or the health of others, you should inform us or your Session leader before attending.
78. Please do not attend a Session if you or your child is unwell with a contagious illness or infection.
79. If your child develops a potentially contagious illness shortly after attending a Session, please inform us where reasonably possible so that appropriate steps can be considered.
80. Information concerning allergies, medical conditions or other health matters will be handled in accordance with our Privacy and Cookie Policy and applicable data protection law.
PART 3 – GENERAL TERMS
Suspension and/or Termination of Your Rights
1. If you materially breach these Terms and Conditions or behave in a manner that creates a safety, safeguarding or serious disruption concern, we may take reasonable action, including:
(a) issuing a warning;
(b) asking you to leave a Session;
(c) refusing or cancelling future bookings;
(d) restricting your access to the Website; and/or
(e) reporting serious matters to the relevant authorities where appropriate.
2. Any action taken will be proportionate to the circumstances and subject to applicable law.
Hartbeeps Intellectual Property
3. Hartbeeps UAE and/or its licensors own or are licensed to use the intellectual property rights in:
(a) the Hartbeeps name and trade marks;
(b) the Website and its content;
(c) Session materials and content;
(d) music, scripts, choreography, characters and other Hartbeeps materials; and
(e) associated images, designs and branding.
4. These rights are protected by applicable intellectual property laws.
5. You are not granted any right to use Hartbeeps Intellectual Property for commercial purposes without prior written permission.
6. You must not copy, reproduce, republish, distribute, modify, sell or commercially exploit Hartbeeps Intellectual Property without prior written permission.
Liability
7. Nothing in these Terms and Conditions excludes or limits liability to the extent that such exclusion or limitation is prohibited by applicable UAE law.
8. In particular, nothing in these Terms and Conditions is intended to exclude or limit liability for matters which cannot lawfully be excluded or limited, including liability arising from applicable consumer protection legislation.
9. Subject to applicable law, neither the UK Licensor nor us will be responsible for loss or damage which is not a reasonably foreseeable consequence of a breach of these Terms and Conditions or applicable legal duty.
Hartbeeps / Licensor Liability
10. The UK Licensor is not a party to the booking contract between you and us and does not provide the Sessions.
11. Subject to any liability which cannot lawfully be excluded or limited, the UK Licensor’s role is limited to operating and supporting the Hartbeeps brand, Website and associated systems.
Licensee Liability
12. We are responsible for providing the Session in accordance with your confirmed booking and applicable law.
13. Nothing in these Terms and Conditions is intended to prevent you from exercising any rights or remedies available to you under applicable UAE law.
Complaints Procedure
14. If you have a concern about a booking or Session, please contact us.
15. If your concern relates to the Website or brand, please contact Hartbeeps UAE using the contact details provided on the Website.
16. We will take complaints seriously and will seek to resolve them fairly and promptly.
17. If your complaint cannot be resolved directly, you may have the right to refer the matter to the relevant consumer protection authority or other competent authority in the UAE.
Transfer of Rights
18. The Licensee and/or the Licensor may transfer or assign their rights and obligations under these Terms and Conditions where reasonably necessary for the operation, sale, transfer or reorganisation of the business or brand, provided that this does not unlawfully affect your rights.
19. You may not transfer your rights or obligations under these Terms and Conditions to another person without prior written agreement from us.
Subcontracting
20. We may use employees, instructors, subcontractors, venue providers and other service providers to assist in delivering the Services, provided that this does not unlawfully affect your rights.
Severability
21. If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Waiver
22. If we or the Licensor do not immediately enforce a provision of these Terms and Conditions, this does not mean that we have waived the right to enforce it later.
Governing Law and Jurisdiction
23. These Terms and Conditions and any booking made through the Website are governed by the laws applicable in the Emirate of Dubai and the United Arab Emirates, subject to any mandatory consumer protection rights applicable to you.
24. Any dispute arising from or in connection with these Terms and Conditions or a booking will be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates, unless applicable law provides otherwise.
25. Nothing in this clause is intended to deprive a consumer of any mandatory right or protection available under applicable UAE law.